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Privacy Policy

At Graphisoft Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.

Effective Date: December 17, 2025

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Payment information (processed securely through Stripe)
  • Purchase history and software licenses
  • Communications with our support team
  • Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use your information to:

  • Process and deliver your software licenses
  • Send license keys and download links
  • Provide customer support and technical assistance
  • Send important updates about your purchases
  • Improve our products and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. Our security measures include:

  • SSL/TLS encryption for all data transmission
  • Secure, PCI-DSS compliant payment processing via Stripe
  • Regular security audits and updates
  • Restricted access to personal data
  • Encrypted data storage

4. Payment Processing

All payment information is processed through Stripe, a secure, PCI-compliant payment processor. We do not store your complete credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Payment processors (Stripe)
  • Email service providers
  • Cloud hosting services (Cloudflare)
  • Analytics providers

These third parties are obligated to protect your information and use it only for the purposes we specify.

6. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Right to Access: You can request a copy of your personal data
  • Right to Rectification: You can request corrections to your data
  • Right to Erasure: You can request deletion of your data
  • Right to Restriction: You can request restriction of processing
  • Right to Data Portability: You can request your data in a portable format
  • Right to Object: You can object to processing of your data
  • Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at the email address provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. License information and transaction records are retained for legal and accounting purposes.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Types of cookies we use:

  • Essential Cookies: Required for the website to function
  • Analytics Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Contact@graphiarchicad.com
Address: 27828 84th Ave NW, Stanwood, WA 98292, United States
Response Time: We aim to respond to all inquiries within 48 hours