Refund Policy

At Graphisoft Store, we want you to be completely satisfied with your purchase. This Refund Policy outlines our commitment to customer satisfaction and the conditions under which refunds are provided.

Effective Date: December 17, 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all software purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the original purchase date
• You must provide your original order number and registered email address
• The license key must not have been used for commercial projects
• You must have attempted to resolve any technical issues with our support team

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@graphisoftstore.com
2. Provide Information: Include your order number, registered email, and reason for refund
3. Wait for Confirmation: We'll review your request within 48 hours
4. Receive Refund: If approved, your refund will be processed within 5-7 business days

4. Refund Processing Time

Once your refund request is approved:

• Processing Time: 5-7 business days
• Refund Method: Original payment method (credit card, PayPal, etc.)
• Bank Processing: Additional 3-5 business days depending on your bank
• Confirmation: You'll receive an email confirmation once the refund is processed

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Refund requests made after 30 days from the purchase date
• License keys that have been resold or transferred to third parties
• Licenses used for completed commercial projects
• Purchases made with fraudulent payment methods
• Violation of our Terms & Conditions
• Customer's failure to meet system requirements (listed on product page)

6. Technical Support Before Refund

Before requesting a refund due to technical issues, we strongly encourage you to:

• Contact our technical support team at support@graphisoftstore.com
• Check our FAQ and documentation pages
• Verify that your system meets the minimum requirements
• Allow our team to assist with installation and activation

Many issues can be resolved quickly with the help of our support team.

7. License Deactivation

Upon approval of your refund:

• Your license key will be immediately deactivated
• You will no longer have access to software updates
• You must uninstall the software from all devices
• Continued use after refund constitutes license violation

8. Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

• License has been partially used for non-commercial purposes
• Significant time has passed within the 30-day window
• Alternative resolution has been attempted

9. Chargebacks and Disputes

Important: If you initiate a chargeback or payment dispute without first contacting us:

• Your license will be immediately terminated
• Your account will be suspended
• Future purchases may be prohibited
• We may pursue legal action for unauthorized use

Please contact us first to resolve any issues before initiating a chargeback.

10. Exchange Policy

If you're experiencing issues or purchased the wrong product, we offer:

• Product Exchange: Exchange for a different product of equal or greater value
• Upgrade Options: Pay the difference to upgrade to a higher-tier product
• Technical Assistance: Free support to resolve installation or activation issues

11. Promotional Sales

Products purchased during promotional sales or with discount codes:

• Are eligible for the same 30-day refund policy
• Will be refunded at the promotional price paid
• Cannot be exchanged for full-price items without paying the difference

12. Digital Product Nature

Please note that all products sold are digital software licenses:

• No physical products will be shipped
• All deliveries are via email (download links and license keys)
• Instant delivery cannot be reversed once accessed

13. Contact Information

For refund requests or questions about this policy:

Email: Contact@graphiarchicad.com
Subject Line: Refund Request - Order #[Your Order Number]
Address: 27828 84th Ave NW, Stanwood, WA 98292, United States
Response Time: Within 48 hours
Support Hours: Monday - Friday, 9 AM - 6 PM (PST)